CLICK HERE TO ACCESS THE ONLINE SCHEDULER *** THE ONLINE SCHEDULER IS CURRENTLY CLOSED. ***
If you have an emergency with your electrical utility bill please contact the office at 360-533-5100 to see if we can help.
LIHEAP is a federally funded block grant administered by the U. S. Department of Health and Human Services (HHS), Office of Community Services (OCS). The program’s intent is to assist low income households in meeting their immediate home energy needs.
In Washington State, LIHEAP assists households whose incomes are at or below 125% of the federal poverty level (FPL). These households pay a much higher proportion of their income for their home heating needs. As a result, they are the most at risk of losing access to heat during the cold winter months. The program is designed to help these families keep their heat on, especially those households that are most vulnerable, such as the elderly, the disabled, and households with young children.
LIHEAP primarily assists households by applying an energy assistance grant directly to the energy provider on behalf of the eligible household. LIHEAP may also be able to help repair or replace an unsafe, dysfunctional, and/or inoperative heating system. Households who are eligible for LIHEAP may also qualify to have their homes made more energy efficient through the Weatherization Program.
Assistance amounts are determined by household size, income, heat source and previous years energy usage and are based on availability of funds. We will ask pre-qualifying questions to determine if you appear eligible. You will be asked to provide required documentation to establish eligibility at the time of your appointment.
- What do I need to bring to my Energy Assistance appointment?
- Social security cards for everyone in the home 18 years or older
- Photo identification
- Address verification
- Verification of all sources of income/monies received by every household member for the three previous months to the month of your appointment (for example: appointment date in July, please bring in April, May, June verification)
- A current heat bill or proof of your heat source. (If your heat source is propane/oil/pellets/firewood and you do not have a vendor who provides you with a bill, go to Forms, under Energy, use the Heat Source Statement for proof of heat source)
Anyone with zero ‘0’ income and who is 18 or older is required to complete paperwork explaining how he/she paid for food, shelter and heat at the time of the appointment. If you are a student, your Financial Aid award letter is required.
Please remember there is an extraordinarily large volume of people calling in during these scheduling days. The phone lines are consistently in use during this process. It is imperative that you be patient and persistent when calling in. The calls are processed in the order they are received to the best of our systems capabilities.
NOTE FOR ONLINE SCHEDULING: Due to the large volume of clients accessing our website at once on scheduling days, the webpage may be slowed or need to be reset. If you reach an error or are kicked out of the site, please continue to attempt the scheduling process. You MUST receive a red confirmation number or you DO NOT have an appointment through our online scheduler. The phone lines are also extremely busy in all offices. Please be patient as your call is being answered as quickly as possible.
Our main number at 360-533-5100 or toll free 1-800-828-4883