To serve our customers faster once you sign up you will be placed on our wait list.

When your name gets to the top of the list you will be contacted and asked to provide the required documentation.

For frequently asked questions and next steps please see below.

Frequently Asked Questions

Q: I submitted a request for Energy Assistance but have not heard back from anyone. What should I do?

A: Coastal Community Action Program receives many Energy Assistance requests every year. Due to the high volume of requests, especially in the fall and early winter, it may be up to 3 months before we are able to schedule you for an appointment. If you have not been contacted about an appointment within 2-3 months of your request for Energy Assistance, you may call our office at 360-533-5100 to make sure we have received your information and that we have your correct name and address. Please do not submit your information more than once.

Q: What should I expect at my energy assistance appointment?

A: When you sign up for Energy Assistance, we ask that you watch an Energy Conservation Education video online. 2 videos are listed below.

Our waitlist for assistance, particularly during the fall and winter months, is often long. You may not hear from our staff for a couple of months after you have signed up. When your name reaches the top of the list, you will receive a phone call or email regarding the documents you will need to provide. You will need to email, mail, or drop off your documents and then our intake staff will contact you over the phone to complete your appointment.

All the needed documents are listed above, but please do not email or drop off documents until they are requested. If you have any questions please call us at 360-533-5100.

Q: I received an Energy Assistance award 3 weeks ago, but I don’t see a credit on my bill.

A:  On average, it takes 4-8 weeks from the date you sign the final form for your Energy Assistance to the date it appears on your utility bill as a credit.

Q: What happens if I don’t provide my documents within a week of being asked for them?

A: Because of the volume of requests for Energy Assistance, it’s very important that you respond to our request for your documents in a timely manner. If you do not provide us with documents, we will attempt to contact you via phone, email, and mail but if we are unable to reach you, you will need to resubmit your application, placing you at the bottom of the list and delaying your financial assistance.

Q: What do I do if I have a 24-hour/final shut-off notice or less than 10 days’ worth of heat source (oil, propane, wood, etc.)?

A: Please contact us and let us know your situation even if you have already submitted your information to receive an Energy Assistance appointment. We reserve a set number of appointments each week for people in crisis situations. Please note that you will be required to provide proof of your final shut-off notice.