Driven to Opportunity
Driven to Opportunity (formerly the JARC program) provides rides for qualified low income, TANF recipients and individuals with special needs in Grays Harbor and Pacific counties.
Complaint Process
CCAP EE/DTO Transportation Program is committed to providing safe, reliable, and accessible transportation options for the community free from discrimination. CCAP will also respond promptly to any complaint allegations, including its reasons for the response to the complainant. Along with documenting the response for future records.
- US Mail: Riders can mail their feedback to the Coastal Community Action Program office at 101 E Market Street, Aberdeen, WA 98520. Attention DTO Transportation Coordinator
- Telephone Line: Riders can contact Coastal Community Action Program toll free at 800-828-4883 or 360-533-5100 attention DTO Transportation Coordinator
- E-mail: Riders can contact Coastal Community Action Program by e-mail at info@coastalcap.org. attention DTO Transportation Coordinator
- Fax: Riders can send written feedback by fax to 360-532-4623. Attention DTO Transportation Coordinator
- Web-Site: Riders can offer feedback on the Coastal Community Action Program Web-site at org
- Appeal Process Email: info@coastalcap.org, attention DTO Transportation Coordinator
- Outside the Agency: If the complainant is not satisfied with the outcome of the appeal, they have the right to file a complaint or lawsuit with one of the following organizations:
Washington State Department of Transportation
Public Transportation Division
310 Maple Park Avenue SE
P.O. Box 47300
Olympia, WA 98504-7330
Contact – Tony Russell
Phone – (260)-500-4524
Email – tonyr@coastalcap.org